Returns & Exchanges

At Pretavoir, we offer a straightforward 14-day return policy to ensure you are completely satisfied with your luxury eyewear purchase. All items must be returned in their original, unworn condition with all packaging and security tags intact.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 14 days of receiving your order.

• 2.
  Package Your Eyewear

  Carefully place the glasses, original case, cleaning cloth, and any authenticity certificates back into the shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our distribution center using a tracked and insured courier service to ensure safe delivery.

• 4.
  Quality Check and Refund

  Once our specialists inspect the returned item to verify its condition, we will process your refund or exchange within 5-7 business days.